Kācima is a private, intimate sanctuary. We collect only what is necessary to arrange your stay and communicate with you. We do not sell or share your information with third parties for marketing purposes.
Who we are
Kācima is a private nature retreat on Kanakapura Road, Bangalore, Karnataka, India. When we refer to "Kācima," "we," "us," or "our" in this document, we mean the retreat and its operators. You can reach us at contractkacima@gmail.com.
What information we collect
When you enquire about or book a stay at Kācima, we collect:
- Your name and the names of guests in your party
- Contact information — email address and phone number
- Booking details — dates, number of guests, room preferences
- Any health or dietary information you choose to share (to accommodate your wellbeing)
- Payment information processed securely via our payment partner
- Communication history from emails, WhatsApp, or enquiry forms
If you visit our website, we may also receive standard technical information such as your IP address, browser type, and pages visited — this is common to all websites.
How we use your information
We use the information we collect to:
- Confirm and manage your booking
- Communicate with you about your stay
- Prepare for your arrival (dietary requirements, wellness preferences)
- Send you updates about Kācima if you have opted in to receive them
- Improve our offerings based on guest feedback
- Meet legal and regulatory obligations
We will never use your information for purposes you have not consented to.
Sharing your information
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share limited information only with:
- Payment processors — to complete a transaction
- Service providers directly involved in your stay (e.g., facilitators you have engaged)
- Legal authorities — if required by Indian law
How long we keep your data
We retain booking records for a period of three years for accounting and guest history purposes. Communications may be retained for up to two years. You may request deletion of your data at any time (subject to legal retention requirements).
Your rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate information
- Request deletion of your information
- Withdraw consent for communications at any time
- Raise a concern about how we handle your data
To exercise any of these rights, email contractkacima@gmail.com and we will respond within 30 days.
Cookies and analytics
Our website uses minimal tracking. We may use basic analytics to understand how visitors navigate our site. No advertising cookies are used. See our Cookie Policy for details.
Security
We take reasonable measures to protect your information. Our website uses HTTPS encryption. Payment data is handled by PCI-compliant processors and is not stored on our servers.
Third-party links
Our site may contain links to external websites (such as our location on Google Maps). We are not responsible for the privacy practices of those sites.
Children's privacy
Kācima does not intentionally collect information from children under the age of 13. Guest stays are designed for adults; families with children may enquire directly.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. Material changes will be communicated to guests with active bookings.
Contact us
Questions or concerns about this policy are welcome at contractkacima@gmail.com. We are a small, human team and we will respond thoughtfully.