Kācima is an intimate retreat with limited capacity. Because we hold space exclusively for our guests, late cancellations affect us deeply. We aim to be fair — and we ask that you communicate with us early if plans change.
Standard cancellation terms
The following schedule applies to all standard bookings (individual rooms and private buyouts), calculated from the date of your confirmed check-in:
| Notice given before check-in | Refund |
|---|---|
| 15 days or more | Full refund, less a 5% processing fee |
| 8–14 days | 50% refund |
| 3–7 days | 25% refund |
| Less than 72 hours | No refund |
| No-show | No refund |
Retreat and workshop bookings
For multi-day curated retreats and programmed workshops, a separate cancellation schedule may apply, as noted in your booking confirmation. Where no separate schedule is stated, the standard terms above apply.
How to cancel
All cancellations must be submitted in writing — via WhatsApp to +91 95389 78713 or by email to contractkacima@gmail.com. The date of our receipt of your cancellation message determines which refund tier applies. Cancellations are not binding until acknowledged by the Kācima team.
Date changes and rescheduling
We understand that plans shift. If you need to reschedule your stay, please reach out as early as possible — we will do our best to accommodate you. Rescheduling more than 15 days before check-in is free of charge, subject to availability. Rescheduling within 15 days is treated as a cancellation followed by a new booking.
There is no limit to the number of rescheduled dates, provided each change is made with adequate notice.
Cancellation by Kācima
In rare circumstances — such as force majeure events, property disruptions, or safety concerns — Kācima may need to cancel a confirmed booking. In such cases, guests will receive:
- A full refund of all amounts paid
- Priority allocation for a future date of their choice
- Our sincere apologies
Kācima will not be liable for any indirect costs arising from such cancellations (e.g., travel or accommodation expenses).
Partial stays and early departures
If a guest checks out early, no refund will be issued for unused nights unless Kācima has been unable to provide the agreed services due to circumstances within our control.
Refund processing
Refunds, where applicable, will be processed within 7–10 business days via the original payment method. We will confirm receipt of your cancellation and the applicable refund amount by email.
Questions
We genuinely want to work with you when something comes up. Please write to contractkacima@gmail.com and we will find the most thoughtful path forward we can.